E28: Rory Innes - A World Where Cybercriminals Don’t Win

In this episode, Rory Innes, Founder and CEO of The Cyber Helpline, joins Matthew Davies, VP of Product at SureCloud, for an eye-opening discussion on the human side of cybercrime.

The Cyber Helpline is a free, confidential, volunteer-led service that has supported more than 35,000 individuals affected by cyber incidents and online harm. Rory shares what the organisation is seeing on the frontline and why the scale, sophistication, and emotional impact of cybercrime continues to rise.

From the most common mistakes victims make after an incident, to practical, proactive steps that anyone can take to protect themselves, Rory provides grounded, actionable advice that security leaders and the general public alike can learn from.

He also discusses the wider societal challenge: how families, organisations, and governments are struggling to keep pace with online threats. Rory opens up about the shift in criminal behaviour, the role of digital literacy, and the realities of supporting young people and parents navigating online safety.

Whether you’re a security leader, a GRC professional, or someone who wants to understand the human impact of cybercrime, this episode offers a rare insight into the work of one of the UK’s most important cyber-support charities.

What You’ll Learn

How The Cyber Helpline supports victims of cybercrime and online harm
The most common actions individuals take after an incident—and which ones can make things worse
Practical advice for protecting yourself and your family online
Why cybercrime is accelerating and how criminals are evolving
The challenges parents face in keeping their children safe online
The broader societal gaps in digital resilience and where support is most needed