gartner-reviews-dark 4.2/5 (49)

Skills, Agents & Personas

Stop scaling effort, start scaling expertise.

AI Skills and Persona-based Agents are how Gracie moves beyond just answering questions. They capture your team's knowledge, automate the repetitive work, and apply your best thinking consistently across each part of your GRC programme.
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Not all AI is equal.

Today's AI in GRC products does three things: search, summarise, and review documents if you are lucky.

That's useful. But it has no idea how your CISO needs to structure a report, what your manager’s preferred QC process looks like, or that your specific internal policy states that a vendor failure in TPRM should lead to an update of your internal risk register.  

That gap between AI that generates and AI that acts is institutional knowledge.  

What others do
What SureCloud does

Generic outputs with no organisational context

Takes full context across domains and history and performs activities executed within guarded workflows

No way to encode your team's preferred approach

Encode CISO or specialist-level expertise in repeatable Skills

Requires prompt expertise to use consistently

Any team member can build a Skill, set off an Agent or ask for a Persona's help to complete their task

Can't act autonomously within your workflows or across domains

Agents can act autonomously inside your whole GRC platform

No audit-trail between AI and human actions

Full audit trail: AI vs human actions clearly marked

Knowledge walks out the door with your people

Institutional knowledge persists, scales, and compounds. Agents can access knowledge and hand off lessons learnt to one another

Skills

Encode your best thinking and repeat it every time.

A ‘Skill’ is a reusable instruction written in plain language that defines how Gracie should approach a task (or series of tasks): the format, the tone, method, reasoning steps, and the quality standard you expect.

Think of it as repeatable knowledge from your most experienced team member, applied to every prompt or action.

Your CISO doesn’t do risk assessments or control tests. But imagine if they went back to the start of their career with all their current knowledge. Now imagine applying that expertise to your most junior team, consistently, every time. It doesn’t just mean scaling resources, it means scaling knowledge in a way that's trustworthy and guarded.

We can create a CCM test to review a document, handoff to a findings Skill that determines if we find anything it generates those findings automatically in a report, adds a comment and changes the status when its done.

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Pre-built Skills [Assure, Automate, Orchestrate]

SureCloud ships out-the-box Skills to provide consistency to your most common GRC activities from day one: including risk assessments, incident classification, customer responses and control tests. These include vertical and regulation specific Skills developed by practitioners, our expertise augmented with yours.

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No-code Custom Skills [Automate, Orchestrate]

For the first time in GRC, your team can build their own Skills in a simple text builder. Skills work via natural language (the same mechanism powering leading AI models).

Define exactly how Gracie handles your specific processes your report structure, your risk taxonomy, your escalation language and repeat it every time. These work at both a role and group level to improve preferences and efficiency at every stage. 

GRC that Acts

How Skill building works

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Define the task in natural language.

 What it should achieve and what good looks like. 
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Set your standards.

Define tone, format, quality controls, guardrails, and dependencies (even chaining multiple Skills!). 

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Publish and reuse.

Once saved, the Skill is available across the platform. Gracie applies it when the right context is detected, or it can be triggered manually and even by Agents autonomously or within workflow stages.
vertandix
 “In what is perhaps its biggest differentiator, SureCloud's event-based architecture converts every user action into a discrete, traceable event. As regulatory scrutiny intensifies, this architecture will be particularly valuable for firms handling sensitive data in highly regulated sectors." 
Verdantix, 14 Innovative Vendors Advancing GRC In 2026

Persona-based Agents

No more juggling, let your virtual team help 

Agents give the team reach. Personas give agents their role.

Whilst Gracie helps with specific tasks in the moment, agents help to take ownership of continuous activities.

Kick Agents off from within your existing SureCloud workflows or run them independently. Use role-based Personas to define where they interact, what they can touch, and where a human needs to approve.

These run autonomously with Skills chained inside to ensure every step meets your standards. We free up your team to focus on decisions, not tasks.

Every agent comes with a Persona, a defined role the agent fills within the GRC function (E.g Risk SME, Compliance SME), the scope of its authority and where it participates. Not only does this provide a layer of governance but these same Personas can be invoked to reason with you and each other to help complex tasks.

 

 Example flow 

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- A new vendor is introduced via onboarding or third-party integration

- A Gracie agent creates the vendor record automatically

- If a contract is provided, the 'Contract Review' Skill is triggered to assess the agreement against your own standard terms

How we deliver

Scaling your team when it’s needed the most

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Specialist work requires expertise, management requires coordination and manual repetitive work requires people and time.

Today’s risk and compliance teams have a broken operating model compared to their total time available. AI is the answer but existing approaches have only helped small parts of the work.

SureCloud Gracie fills all the gaps.

Persona-based agents, codified business knowledge through Skills and human prompted instructions help to scale both resource and expertise, working together with the combined knowledge of infinite virtual specialists. 

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Together, SureCloud enables a combined agent and human resource that infinitely scales to keep up with the increasing workload.
We’ve already seen:

  • 70-80% uplift in end user productivity during record management, evidence chasing and assessment analysis

  • 80% improvement in reporting time with less time spent collating data and lower knowledge required to present sophisticated insights

  • 90% more consistency with fewer duplicated results and inconsistently applied processes via reliable Skills or Agents for repetitive tasks 

AI you can Trust

Every action taken by Gracie, whether prompted by a human or run through an Agent is logged distinctly. When Gracie takes an action, the record says so. When a human reviews and edits the output, that's captured separately. No ambiguity, just a clear auditable history of what’s been done and defined by your own workflow and skill guardrails. 

Skills made easy, just ask Gracie®

Frequently Asked Questions

Do I need technical skills to create a custom Skill?

No, Skills are built in natural language with no code required. If you can describe how a task should be done, you can build a Skill. SureCloud also ships pre-built Skills for the most common GRC activities, ready to use immediately.

 

How are Agents different from just using Gracie in a conversation?

A prompt-based dialogue allows help with specific, one-off tasks but Agents can be invoked to handle ongoing automation. These run autonomously on schedule or trigger, chaining multiple Skills and Personas, and operating within your workflow rules, without needing human initiation each time.

Can Agents make changes without human review?

All of Gracie’s independent actions can be defined by you and your approval gates. Personas can define where agents are triggered and how humans interact. Skills can define the output and considerations. All data and permissions used by Gracie work on a role level so humans can only take action based on the permissions they already have.

Can a Skill be built for one product and applied across others?

Yes, Skills can be built for specific task types or for general guidance. We see some customers build industry specific Skills that apply across all their tasks. Gracie also reasons across products, so expertise captured in a TPRM Skill can inform risk, compliance or whatever product you have. You define where it applies. 

Which plan includes this?

Pre-built Skills and Personas are available across all plans. Custom Skills are available on Automate and Orchestrate. Link: surecloud.com/pricing

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Reviews

Read Our G2 Reviews

Review us on G2

4.5 out of 5

"Excellent support team"We've been happy with the product and the support and communication has been excellent throughout the migration and onboarding process.

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5 out of 5

"Great customer support"

 The SureCloud team can't do enough to ensure that the software meets our organisation's requirements. 

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4.5 out of 5

 "Solid core product with friendly support team"

 We use SureCloud for Risk Management and Control Compliance. The core product is strong, especially in validating data as it is... 

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5 out of 5

 "Excellent GRC tooling and professional service"

We've been happy with the product and the support and communication has been excellent throughout the migration and onboarding process.

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4.5 out of 5

"Straightforward Implementation, Intuitive Use, and Brilliant Support"

SureCloud has been straightforward to implement and tailor to our framework. It’s intuitive to use, so our teams have adopted it quickly...

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5 out of 5

"Easy to Use, Beautiful Graphs, and a Helpful, Responsive Team"
Very easy to use and really nice graphs are created. The team are also very helpful and quick to respond

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