Skills, Agents & Personas
Stop scaling effort, start scaling expertise.
Not all AI is equal.
Today's AI in GRC products does three things: search, summarise, and review documents if you are lucky.
That's useful. But it has no idea how your CISO needs to structure a report, what your manager’s preferred QC process looks like, or that your specific internal policy states that a vendor failure in TPRM should lead to an update of your internal risk register.
That gap between AI that generates and AI that acts is institutional knowledge.
Skills
Encode your best thinking and repeat it every time.
Think of it as repeatable knowledge from your most experienced team member, applied to every prompt or action.
Your CISO doesn’t do risk assessments or control tests. But imagine if they went back to the start of their career with all their current knowledge. Now imagine applying that expertise to your most junior team, consistently, every time. It doesn’t just mean scaling resources, it means scaling knowledge in a way that's trustworthy and guarded.
We can create a CCM test to review a document, handoff to a findings Skill that determines if we find anything it generates those findings automatically in a report, adds a comment and changes the status when its done.
Pre-built Skills [Assure, Automate, Orchestrate]
SureCloud ships out-the-box Skills to provide consistency to your most common GRC activities from day one: including risk assessments, incident classification, customer responses and control tests. These include vertical and regulation specific Skills developed by practitioners, our expertise augmented with yours.
No-code Custom Skills [Automate, Orchestrate]
For the first time in GRC, your team can build their own Skills in a simple text builder. Skills work via natural language (the same mechanism powering leading AI models).
Define exactly how Gracie handles your specific processes your report structure, your risk taxonomy, your escalation language and repeat it every time. These work at both a role and group level to improve preferences and efficiency at every stage.
GRC that Acts
How Skill building works
Define the task in natural language.
Set your standards.
Define tone, format, quality controls, guardrails, and dependencies (even chaining multiple Skills!).
Publish and reuse.
Persona-based Agents
No more juggling, let your virtual team help
Agents give the team reach. Personas give agents their role.
Whilst Gracie helps with specific tasks in the moment, agents help to take ownership of continuous activities.
Kick Agents off from within your existing SureCloud workflows or run them independently. Use role-based Personas to define where they interact, what they can touch, and where a human needs to approve.
These run autonomously with Skills chained inside to ensure every step meets your standards. We free up your team to focus on decisions, not tasks.
Every agent comes with a Persona, a defined role the agent fills within the GRC function (E.g Risk SME, Compliance SME), the scope of its authority and where it participates. Not only does this provide a layer of governance but these same Personas can be invoked to reason with you and each other to help complex tasks.
Example flow
- A new vendor is introduced via onboarding or third-party integration
- A Gracie agent creates the vendor record automatically
- If a contract is provided, the 'Contract Review' Skill is triggered to assess the agreement against your own standard terms
- The non-standard clauses are identified and logged for review
- An agent performs initial tiering using this context and knowledge from the Vendor SME Persona
- A human validates the proposed tiering and sanity checks with the Vendor SME Persona
- The vendor is a medium tier, triggering an agent to build dynamic questions to gather further evidence
- If the vendor was low tier, a different agent would be activated to finalise onboarding and draft a customer notice structured by the 'Customer Voice' Skill
- The human invokes the Vendor SME Persona one last time to make sure that everything has been done
- The end-to-end handoff is maintained by a virtual GRC team but humans were present at the critical review stages
How we deliver
Scaling your team when it’s needed the most
Specialist work requires expertise, management requires coordination and manual repetitive work requires people and time.
Today’s risk and compliance teams have a broken operating model compared to their total time available. AI is the answer but existing approaches have only helped small parts of the work.
SureCloud Gracie fills all the gaps.
Persona-based agents, codified business knowledge through Skills and human prompted instructions help to scale both resource and expertise, working together with the combined knowledge of infinite virtual specialists.
Together, SureCloud enables a combined agent and human resource that infinitely scales to keep up with the increasing workload. We’ve already seen:
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70-80% uplift in end user productivity during record management, evidence chasing and assessment analysis
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80% improvement in reporting time with less time spent collating data and lower knowledge required to present sophisticated insights
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90% more consistency with fewer duplicated results and inconsistently applied processes via reliable Skills or Agents for repetitive tasks
AI you can Trust
Every action taken by Gracie, whether prompted by a human or run through an Agent is logged distinctly. When Gracie takes an action, the record says so. When a human reviews and edits the output, that's captured separately. No ambiguity, just a clear auditable history of what’s been done and defined by your own workflow and skill guardrails.
Frequently Asked Questions
Do I need technical skills to create a custom Skill?
How are Agents different from just using Gracie in a conversation?
A prompt-based dialogue allows help with specific, one-off tasks but Agents can be invoked to handle ongoing automation. These run autonomously on schedule or trigger, chaining multiple Skills and Personas, and operating within your workflow rules, without needing human initiation each time.
Can Agents make changes without human review?
All of Gracie’s independent actions can be defined by you and your approval gates. Personas can define where agents are triggered and how humans interact. Skills can define the output and considerations. All data and permissions used by Gracie work on a role level so humans can only take action based on the permissions they already have.
Can a Skill be built for one product and applied across others?
Yes, Skills can be built for specific task types or for general guidance. We see some customers build industry specific Skills that apply across all their tasks. Gracie also reasons across products, so expertise captured in a TPRM Skill can inform risk, compliance or whatever product you have. You define where it applies.
Which plan includes this?
Pre-built Skills and Personas are available across all plans. Custom Skills are available on Automate and Orchestrate. Link: surecloud.com/pricing
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