For Dixons Carphone, delivering connected services to its customers is a critical part of its core business offering. However, when the company first formed following the merger of Dixons and Carphone Warehouse in 2014, compliance processes were far from high tech. Each business division had a large number of compliance standards that the business had to meet, covering decision making, IT security, and finance. This was complicated further by the fact that, prior to the merger, both companies had been relying on inefficient and error-prone manual and spreadsheet-based processes. As such the business was looking to overhaul the way compliance was managed for the 900+ controls it had to meet.