When an incident occurs of any type (security, privacy, health, and safety to name but a few) it’s crucial that organizations react in a coordinated and consistent manner. Learning from what happened, how the incidents will affect the business, and how it was resolved are all crucial activities that must be handled quickly and effectively.
The goal of good incident management is to identify and track recurring incidents and diagnose the root cause for the issues to minimize repeat incidents. SureCloud Incident Management’s unique historical and trending capabilities in reporting make this possible. As a result of this analysis, SureCloud’s integrated solutions provide you a single place to update related policies and controls to ensure that processes change to prevent future issues.
Different types of incidents can be logged, classified and managed from a single repository, each having different workflow and responses to involve varying stakeholders. Incident response and remediation is automatically driven from a library of activities.
Open incidents can also be tracked in real-time through live dashboard charts and reports then managed through to closure. Management can manage work queues effectively, and multiple stakeholders can collaborate on incident remediation and response activities through a common system.
“The auditing team of three was each spending 25% of their time on the administrative tasks required by our manual processes. Our use of the automated SureCloud Platform has given us this time back, so we can focus more heavily on data analysis to establish more reliable risk assessments, to add value to our business.”Chris McAteer, Director of Compliance and Operational Risk, Shop Direct Group