Incident Management
Our cloud-based platform gives you one place to log, track, report, and remediate incidents.
Effective incident resolution
When an incident occurs of any type (security, privacy, health, and safety to name but a few) it’s crucial that organizations react in a coordinated and consistent manner. Learning from what happened, how the incidents will affect the business, and how it was resolved are all crucial activities that must be handled quickly and effectively.
Continuously improve your incident process
The goal of good incident management is to identify and track recurring incidents and diagnose the root cause for the issues to minimize repeat incidents. SureCloud Incident Management’s unique historical and trending capabilities in reporting make this possible. As a result of this analysis, SureCloud’s integrated solutions provide you a single place to update related policies and controls to ensure that processes change to prevent future issues.
Automate and simplify
Different types of incidents can be logged, classified and managed from a single repository, each having different workflow and responses to involve varying stakeholders. Incident response and remediation is automatically driven from a library of activities.
Gain clarity and oversight on your incident program
Open incidents can also be tracked in real-time through live dashboard charts and reports then managed through to closure. Management can manage work queues effectively, and multiple stakeholders can collaborate on incident remediation and response activities through a common system.
Why choose SureCloud’s Incident Management solution?
1
Designate responsible and accountable users for each incident type for approvals and escalations.2
Take your incident response process from countless emails and spreadsheets to a single source of truth where it can be logged, managed, and resolved easily.3
Manage your incidents using the structured workflow for facilitators to detail and submit an incident for approval before notifying regulators and affected stakeholders.Get immediate and sustained value from the outset with SureCloud’s Incident Management software.
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“The auditing team of three was each spending 25% of their time on the administrative tasks required by our manual processes. Our use of the automated SureCloud Platform has given us this time back, so we can focus more heavily on data analysis to establish more reliable risk assessments, to add value to our business.”
Chris McAteer, Director of Compliance and Operational Risk, Shop Direct Group
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