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SureCloud have an exciting opportunity for a highly skilled Cybersecurity Support Engineer to join the team whose primary focus will be providing technical cybersecurity advise and guidance to clients.

Job Description

Additional responsibilities will include wider client support around the SureCloud platform, assisting with management of our infrastructure, deploying client appliances, internal staff technical support, and support of SureCloud’s networks and systems.

You will be mainly responsible for the day-to-day running of the support function and be assisting the Operations Director with ongoing maintenance and improvements to the SureCloud environment.

This role will be extremely client focused, so excellent customer service skills are a must. You will be expected to train and demonstrate the functionality of the SureCloud platform to all new clients and re-train existing clients where appropriate.

Required Skillset

  • Minimum 2 years’ experience in a technical support/IT Technician based role.
  • A full clean driving license with the use of a vehicle.
  • A strong knowledge of core cybersecurity concepts, cybersecurity best practice, and common vulnerabilities such as those detailed in the OWASP Top 10.
  • Linux knowledge, specifically relating to popular distributions such as Debian, Ubuntu, and CentOS.
  • Networking knowledge and experience.
  • VMWare experience and/or other virtualization technologies.
  • A general understanding of IT Security practices and principles.
  • Ability to train and work with end-users throughout the development of a working relationship.

Desirable Skillset

  • Administration experience of Azure Active Directory (AzureAD), Microsoft InTune, Office 365, Sophos Anti-Virus, and/or Cisco Umbrella.  
  • Industry relevant qualifications such as Linux+ / MCSE / MCITP:EA / CCNA etc. 
  • Cybersecurity industry relevant experience. 
  • Previous Penetration Testing/Security Consultancy Experience and/or a desire to work more in this area. 


The position would be based in our Reading Office or London Office with travel to client sites as and when required.

Working hours will be 9 am to 5:30 pm Monday to Friday. As is the nature of IT, you may be required on occasion to work outside of these core hours. SureCloud is an equal opportunities employer.

Salary is flexible and dependent on skills and experience.  

How To Apply

Please send an email with your CV and any questions to There is plenty of opportunity for career development within SureCloud and you will be joining at a very exciting growth period.

About SureCloud

SureCloud is a rapidly growing Software-as-a-Service company, specialising in Governance, Risk and Compliance (GRC) solutions. Established in 2006, SureCloud is headquartered in the United Kingdom and has offices in the United States. Our clients can be found throughout Europe and the United States and include FTSE 100 organisations such as Marks & Spencer, Next and Sainsburys.

The industry we operate in demands a fast-paced working environment, but we maintain a startup culture recognising that people are our biggest asset.

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