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Challenge

Whether it’s support when something isn’t working, advice on how to get the most out of your investment, or just someone knowledgeable to answer your question, we all want to know someone is there to answer our questions. But there’s nothing more frustrating than interacting with inexperienced first line call takers who aren’t allowed to deviate from the script.

Solution

Our customer success agents are all GRC consultants who have spent time delivering implementations, so they know how to diagnose, investigate and fix problems. In addition to answering queries, we also actively look for opportunities to improve our online knowledge center with new GRC support documentation to boost user adoption.

Key benefits of SureCloud’s GRC Support

  • Access to our online knowledge base
  • Direct access to experienced GRC consultants
  • Quick time to resolution

 

Loved by companies around the world

Resources for Support

  • Blog
Deji Odunela – SureCloud GRC Solutions Consultant

5 minutes with… Deji Odunela, GRC Consultant

Having joined SureCloud three years’ ago, Deji has successfully made the transition from student to GRC …

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  • Case Study

Dixons Carphone – Customer Case Study

Dixons Carphone Streamline Control Assessments with SureCloud’s GRC Software Dixons Carphone has over 2,000 control assessments …

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  • Blog
Translating cyber security services data into GRC solutions

Bridging the Gap Between Cybersecurity Services and GRC

Insight with Luke Potter, Head of SureCloud’s Cybersecurity Practice Are you struggling to manage vulnerability data …

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