In the episode, the presenters Gloria Hunniford, Angela Ripon and Julia Somerville highlight a particular case in the North East of England, whereby a Barclays customer had thought she was on the phone with her bank but was in fact tricked into sharing her home address and personal details with a fraudster.
The scammer then sent a ‘new’ card reader to her home, hopeful that they could convince the victim to put her card and PIN into the device and reveal the resulting passcode from it. Luckily, the individual reported the incident to the authorities, but sadly this isn’t always the case.
Mark worked behind the scenes with the team from Rip Off Britain to analyse the card reader sent to the victim and offers advice on how consumers can protect themselves moving forward. He provides further advice here: