Typically, a GRC software provider will charge an annual license fee and layer implementation and ongoing configuration services on top as an additional cost, often partnering with a third party to implement their solutions.
This approach can put pressure on customers to get the implementation right ‘first time’, leading to a tendency to overload the initial project with functionality that ‘might’ be needed in the future. This can result in overcomplicated designs, which can have a high risk of failure in an operational environment.
Moreover, GRC solutions often need adapting over time to meet the changing business environment, and the requirement for ongoing configuration changes after the initial implementation can present unexpected and unbudgeted costs to the customer.
Recognizing these challenges, SureCloud, which has its own in-house team of implementation experts, has opted to no longer charge customers for its implementation and ongoing configuration services. Over the course of their subscription, customers benefit from a fully configurable solution without having to secure budget increases or be blindsided by unexpected costs. And they get a fully aligned GRC technology partner incentivized to ensure a smooth and successful implementation.