For Dixons Carphone, delivering connected services to its customers is a critical part of its core business offering. However, when the company first formed following the merger of Dixons and Carphone Warehouse in 2014, compliance processes were far from high tech. Each business division had a large number of compliance standards that the business had to meet, covering decision making, IT security, and finance. This was complicated further by the fact that, prior to the merger, both companies had been relying on inefficient and error-prone manual and spreadsheet-based processes. As such the business was looking to overhaul the way compliance was managed for the 900+ controls it had to meet.
We re-engineered the way we completed assessments around the way that the tool worked,” Ross continued, “SureCloud was very helpful in terms of adding additional functionality, and very flexible in implementing the additional requirements we presented them with. We were collaboratively building the process while we went. The final tool is great and has really helped us.” When it went live, Dixons Carphone’s UK and Ireland Division was able to assess 2000 controls over 5 different business units, covering up to 15 control standards in no more than 6 weeks.