Incident Management Software
Our cloud-based Incident Management software solution gives you one place to log, track, report, and remediate incidents.
Effective incident resolution
When an incident occurs of any type (security, privacy, health and safety to name but a few) it’s crucial that organizations react in a coordinated and consistent manner. Learning from what happened, how the incidents will affect the business and how it was resolved are all crucial activities that must be handled both from an operational and then executive level.
Continuously improve your incident process
SureCloud’s Incident Management software centralises and simplifies incident management by providing a framework for tracking context, consistency and continuous improvement to the process of handing incidents.
Automate and simplify
Different types of incidents can be logged, classified and managed from a single repository each having different workflow and responses. Incident response and remediation is automatically driven from a library of activities.
Predict risk and focus on prevention
SureCloud’s Incident Management solution also links to risks and controls to provide lessons learnt on controls and insights to the actual impact/likelihood of the risks.
Gain clarity and oversight on your incident programme
Open incidents can also be tracked in real time through live dashboard charts and reports then managed through to closure. Giving you and stakeholders greater understanding of Incidents life cycle and the remediation activities.
Why choose SureCloud’s Incident Management solution?
1
Designate responsible and accountable users for each incident type for approvals and escalations.2
Take your incident response process from countless emails and spreadsheets to a single source of truth where it can be logged, managed, and resolved easily.3
Manage your incidents using the structured workflow for facilitators to detail and submit an incident for approval before notifying regulators and affected stakeholders.Get immediate and sustained value from the outset with SureCloud’s Incident Management software.
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“We’ve become far more efficient and have made substantial time savings by using the SureCloud Platform, as many of the larger solutions would have taken years to implement.”
Vince Pillay, Chief Information Security Officer, Domestic & General
"Great team. Excellent engagement. Implementation took some time as it was part of a new process and a different way of working."
Information Security Officer in the Services Industry
"Good customer-facing people The platform is very flexible. They always listen to suggestions. If out of the box does not work they can build whatever you require on the platform"
Global Cyber Governance Manager in the Retail Industry
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