Incident Management

Challenge

When an incident of any type, for example, security, privacy, health, safety, occurs many organizations react in a semi-coordinated manner which lacks consistency from incident to incident. The knowledge of how these incidents will affect the business is also often lacking or misunderstood. After a particular incident has been dealt with, learning from what happened and how it was resolved is patchy and somewhat ad-hoc.

Solution

SureCloud’s Incident Management software solution centralizes, automates and simplifies incident management by providing a framework for tracking context, consistency and continuous improvement to the process of handing incidents. Different types of incidents can be managed from a single register each having different workflow and activity as required. Incident response and remediation is driven from a library of activities automatically. SureCloud’s Incident Management solution also links into risk and controls to provide a better understanding of control effectiveness and the actual impact/likelihood of risk. Open incidents can also be tracked in real time through live dashboard charts and reports and managed through to closure with SureCloud’s Incident Management solution.